Category: Opinion (page 17 of 18)

Jotting in the Margins: Do-Over

Writing

I picked up Dragon Age: Origins because I’m a sucker for both fantasy role-playing games and BioWare’s writing. Sure, they’ll dump extensive write-ups into your journal (or Codex in this case) at the slightest provocation and some of the conversations can be a little long-winded, but the writing is so good and the character stories so interesting that I take those things in stride. However, sometimes the game system can be a little weird. The first major hang-up I’ve encountered, however, is entirely my fault. It’s something of a case of Did Not Do The Research, but I’ve been building my mage character wrong. I’m 7 levels in, and some of the time I spent on the first attempt can get shaved since I know my way around the system a bit better. But the point of me bringing up this little bit of geekery is so I can discuss something we’ve all indulged in since childhood: the do-over.

You remember do-overs, right? Someone would throw the dodge ball incorrectly, or you’d forget to fill your water pistol before shooting at a sibling. “Do-over!” would be the cry. “Do-over!” The previous attempts would be wiped away in the nascent young minds and play would begin again as if the last block of time never happened. It’s something that’s found its way into gaming in general. If a title has “replay value,” you can basically leave one save-game alone and start over, making different choices and experiencing the game in a different way.

You can pull do-overs in your writing, as well. I’ve done it on more than one occasion, most notably with my first novel, and every time I’ve declared a do-over, the resulting writing has been a marked improvement. I’m not saying you should always wipe out what you’ve written if a better idea comes along. I’m merely suggesting that you should never feel restricted by your previous efforts. If you want to try something new, try it. Nothing’s stopping you.

And it goes beyond that, as well. I’m going to wax philosophical/religious for a minute, so if you’d rather not think about it you can jump ship now.

He's talking about faith!  AAAAHHHH!

Still with me? Fantastic.

A lot of people in authority, from conservative pundits to religious leaders to your boss, might tell you that everything in your past defines who you are now. You need to pick a career and stick with it, says the prevailing capitalist sentiment. It doesn’t matter how much pigeon crap is in the hole, this is where you belong. Credit scores and employment histories are just a couple of examples of how we like to track where people go in their lives to show that they don’t change.

But people are not generic, hot-swappable modules. The only thing all people in the world have in common is that they’re all different, and all of them are capable of change. You’ll be called a failure or a quitter if you try to change, but I only really see someone quitting if they either commit suicide or convince themselves that what they want in life is impossible to attain or not worth pursuing.

Guess what? You are the only You in existence. In all of Creation, only you can do the things you dream of doing. Your stories haven’t been told by others and they won’t get told if you don’t tell them. Sure, other people have climbed Everest or swam the English channel or split the atom. That doesn’t make what you want to do, what makes you passionate, what gets you out of bed in the morning and propels you through a generic hot-swappable day job any less unique than the things that do that for me. If you change jobs, or pursue a dream, people may think you’re a quitter. I tend to think you’re just the opposite – you’re starting something wonderful and you can’t really fail at it. You might fall short of the ultimate goal, but you made the attempt, and probably learned a few things about yourself and your place in this world along the way, which is more than a lot of people can say.

It’s one of the things that maintains my faith in Christ. Outside of the rhetoric of televangelists or the stoic zealotry of pro-life clinic bombers or the “God bless us and nobody else” isolationist tendencies of some congregations, the message of Christ is really pretty simple.

You weren’t meant to suffer. You shouldn’t have to bear the burdens of a daily life plagued by self-doubt and self-recrimination. And you don’t have to. I’m more than willing to help you with your struggles. All you have to do is ask. If you have the courage to admit that you can’t make it on your own, and the open-mindedness to appreciate this world and acknowledge that there’s more to it than what you can see, I’ll let you in on a secret. Your entire life is a do-over. Pick up the dreams you thought were shattered. Mend the heart you felt was broken. I can’t guarantee you’ll get everything you desire, but in following Me, you might just find something you were seeking without ever knowing you needed it.

I know, I know. I’m a dew-eyed optimist and the cynicism of the world is going to try and grind me into a fine powder for an unfeeling corporate master to snort off a hooker’s cleavage while sitting in traffic contained in a luxury car on his way to a meeting on the greatness of his company.

But until that day, I’ll keep believing and keep writing. Even if I have to call a do-over now and again.

Televising the Revolution is for Suckers

Voilà! In view, a humble vaudevillian veteran, cast vicariously as both victim and villain by the vicissitudes of Fate. This visage, no mere veneer of vanity, is a vestige of the vox populi, now vacant, vanished. However, this valorous visitation of a by-gone vexation, stands vivified and has vowed to vanquish these venal and virulent vermin van-guarding vice and vouchsafing the violently vicious and voracious violation of volition. The only verdict is vengeance; a vendetta, held as a votive, not in vain, for the value and veracity of such shall one day vindicate the vigilant and the virtuous. Verily, this vichyssoise of verbiage veers most verbose, so let me simply add that it’s my very good honor to meet you and you may call me V.

Remember, remember the 5th of November...

The world in which we live has become one where dreams very rarely are fostered by others to become reality. Corporations have become the engines of progress, and visionaries need to find themselves employment under insufferable douchebags driving expensive cars rather than striking out on their own to carve out their own niche in the ever-growing tree of life. Those in power, the ones holding the strings of purses, will tell you that this is how the world is. That there is nothing more than this. And that the only way to make something of yourself in this world is to conform your dreams to someone else’s vision, stay within a designated paradigm and above all else, behave yourself.

Those people are liars.

With the advent of social networking and the proliferation of software that allows for self-publication, making a niche for yourself in the written or spoken word has become easier than you might believe. Go to Lulu and poke around a bit. There are a few tutorials out there on how to start up your own podcast. Twitter makes promotion and advertising simple & straight-forward. And so far I haven’t mentioned anything that costs you money. Vanity presses require you to pay in advance, producers at studios can be difficult to get a hold of and unwilling to take risks, and ad agencies or web development firms tend to be expensive.

This very blog is an example. While I’m familiar with the ins and outs of web design & development, WordPress made setting up this site pretty darn easy. I probably could talk my mother through it. (No offense, Mom) Even more simple ways of establishing a foothold in the Internet exist – Blogger, LiveJournal, TypePad, the list goes on. The platforms are easy to set up, maintain and customize. They’re flexible enough that you can feature just about anything you want there: art, recipes, political rants, photos of travels, etc.

I guess what I’m trying to say is that you don’t need a corporate overlord or the financial sponsorship of someone who wants to turn your dreams into an asset they can leverage for a larger timeshare in the Hamptons. You also don’t need to break your own bank or back to get your name out and even some cash flow going. It’s not a fast process, and as Filamena says, you have to chase your dragon. Keep producing new work, promote it when you can and don’t be afraid to take a little criticism. But in this environment, if you play your cards right, you’ll be fielding comments and critiques from people interested in your success not because they can profit from it, but because they’re in the same trenches you are and success for one of you gives hope for the group as a whole. It’s a thriving, supportive and creative community.

The day may be approaching when big production houses are unable to keep up with the new ideas and fresh innovations that come from little independent creative folk that put out work which catches on and promotes imagination and independence rather than churning out an endless stream of interchangeable sequels. If you’re interested in something, take a look around for something free of corporate oversight & sponsorship and if it appeals to you, support it. Comment on it. And don’t be afraid to start up your own forum for what catches your interest. You never know how much merit or interest your ideas will generate until you get out there and try it. You may be surprised.

Let the Botox stars, corporate mouthpieces and bankrolled pundits have the television. We’re a different kind of force. We’re intelligent, creative and vocal. We’re pioneers pushing forward with humor, thought and passion in a cloying miasma of cookie-cutter responses and anonymous dickwads. We are, when you think about it, revolutionaries. And we will not be silent.

Today’s a new day. Have a bite to eat, pour your favorite fresh beverage to get your juices flowing and make your mark. You’re the only one who can. Someone out there is waiting for you to do it and they might not even know it until you do. So get off your ass and do it.

A healthy breakfast helps prepare one for revolution.

Evey: “Are you some kind of crazy person?”
V: “I am quite certain they will say so.”

The New Fascism

fas·cism (\’fa-,shi-zəm) n.

1 often capitalized : a political philosophy, movement, or regime (as that of the Fascisti) that exalts nation and often race above the individual and that stands for a centralized autocratic government headed by a dictatorial leader, severe economic and social regimentation, and forcible suppression of opposition
2 : a tendency toward or actual exercise of strong autocratic or dictatorial control

This is the Merriam-Webster dictionary definition of fascism. The combination of autocracy, regimentation of commerce and strong-arm tactics should make this form of dictatorial government easy to spot. And yet we have people, some of whom would claim to be well-educated, bandying the term “fascist” around when it comes to President Obama’s administration.

Obama is seeking a bipartisan solution to the problems faced by America. He is struggling to foster this bipartisanship through open dialog and keeping the public informed. A fascist would shut the people out of the decision-making process and further their own agenda without thought of what’s actually best for their citizens. Obama’s speeches address the concerns regarding his policies, and he does his best to convey that his decisions are not being made arbitrarily or in a vacuum. Just because the majority of the people agree with you does not make you a facist. It just makes you popular.

And popular people are going to make enemies. Think back to high school. The smartest, best-looking and most charismatic kids found themselves in positions of leadership and popularity. Most other kids accepted that they wouldn’t be included in the popular kid’s circle and moved on. Some tried very hard to be included in that circle. And some tried to carve out a niche of their own by pushing around kids smaller than they are.

When people feel marginalized, when it seems that someone has taken power away from them in an unfair manner, they get angry. In a classist society such as ours, the people working day in and day out under back-breaking conditions with this sort of attitude look up to those living in luxury and feel a seething sort of hatred. Since this is a democracy, all the people need to do is wait for the next election to sue for a change of leadership. But some people are not so patient. Some feel they must take action now. Some rally support from the working class, push forward speeches that are laced with vitriol and hatred, and shout down anybody who dares speak up against them. This is a situation the world has seen before.

In Germany, back in the early 20th century, a sentiment prevailed among the working class that the first World War had been brought to an end by internal political sabotage. They believed that the people in power, in this case German Jews, had steered their country on a course that would take it far from the intents of its founding. They festered, complained and plotted, and in 1934, the Nazi Party rose to power with Adolf Hitler as its Führer. The Nazi party, from its beginnings, was charartarized by a singular autocratic agenda, social regimentation (i.e. putting the Jews under the heel of the ‘superior’ Aryan race) and control through force and fear. Their rise to power came from those in the working class supporting men who cried out for justice against those who seemed to be taking their country in the wrong direction.

Today, in America, several men and women are crying out for justice against those who seem to be taking our country in the “wrong” direction. They appear on Fox news, at tea parties and town hall meetings. They are characterized by a singular autocratic (perhaps even theocratic given the central place God is given among them) agenda, social regimentation (ensuring the Liberals do not push forward their plans to destroy all America stands for) and control through force and fear. If I can pick out the parallels that exist between the American Neo-Conservative movement and the National Socialist party of 1930’s Germany, you can bet others around the world have as well, and it probably makes them very nervous.

This country was founded on the notion that every citizen is entitled to their opinion, no matter how wrong you might think they are. I know there are people who are opposed to health care reform or economic stimulus or pursuing peace instead of war. They’re allowed to think that, even if I believe they’re wrong. Should we meet, I’d want to try to get them to understand the other points of view that exist, not necessarily verbally strong-arm them into agreeing with me. You don’t have to yell to get your point across. As I have mentioned before, this is not ancient Sparta, and you won’t win by being louder than the other guy. If your only goal in talking to someone with a different political opinion is to shout them down and call them stupid or crazy instead of actually listening to what they have to say, you’re not being a good American. You’re just being a bully. And if you’re doing this in the course of furthering your own political agenda, you move up from bully to jerkass.

All I’m really trying to say, here, is that before you scream to the rafters about the fascistic mote in someone else’s eye, you should really do something about the fascistic beam in yours.

Double Standards

Courtesy Salon.com

It’s staggering how much can change in a few short years, isn’t it? During the previous administration, if you spoke out against the President or his policies, you were quickly shouted down as a moron at the very least, and possibly called a terrorist sympathizer or a Communist. Nowadays, if you speak a word of protest against the President and what he stands for, pundits come out of the woodwork to laud your patriotism and common sense, and you just might land yourself a show on Fox News.

Back when the words “Mission Accomplished” were first getting batted around in reference to the wars in the Middle East, saying that the wars were being mishandled got you called a coward and you’d quickly find yourself being sanctioned by any conservative within earshot. Talk about health care getting mishandled now, and you’re a hero. I could go on but I’d rather not belabor the point.

More and more a double standard is emerging. If your political party is in power, anybody who disagrees with you should be rounded up lest they begin an insurgence or secession movement. If they aren’t, it’s a moral obligation for you to protest their policies as loudly as possible and if they won’t listen, maybe it’s time to secede. The more the issue is examined the more ridiculous it becomes. I’ve said before we should treat our disagreements more as debates and less like open warfare. Shouting louder than your opponent in order to win an argument last worked as a system for political disagreements in the days of ancient Sparta. As eager as I’m sure Bill O’Reilly and Rush Limbaugh would be to grow manly beards and comport themselves in leather thongs (ew…) if that’s what it takes, I doubt Ann Coulter or Andrea Tantaros would be that keen on the idea.

How about this: Let’s put down the defaced photographs depicting Obama as Hitler and stop acting like we’re on a slippery slope into a Stalinesque meat grinder. Let’s actually talk about our differences of opinion and work together to find a common solution between them, rather than pointing out every potential character flaw and scandal as reasons why the opposition’s reasoning is stupid. Because, clearly, the errant behavior of a couple people within the party show the moral bankruptcy of the party at large, since political parties and ideologies are obviously a homogeneous group of individuals with identical viewpoints and lifestyles, so if one of them is a Communist, the entire group is Red.

Not that such reasoning applies to the Republican party, of course. If it did, their party is composed entirely of pederasts and closet homosexuals.

Customer Service

Apathy

People want to get the most out of what they pay for. Companies and entire economies rise and fall based on customer confidence and loyalty. If a customer sees a solid, dependable product that delivers on its promises, they’ll use it continually and recommend it to others. Pretty simple concept, right?

Say your company manufactures widgets. If the widgets develop problems in the course of manufacture, most responsible companies will assume responsibility for the problems and get them fixed. After they leave the widget factory, however, it’s down to the customer not to abuse them. If you cram your widget between two sprockets the widget wasn’t designed to interact with, you’re going to have problems and you’ll call the manufacturer. This is where customer service comes into play.

You need to be able to understand the position your customer has found themselves in. That means letting them talk, rant, yell, even curse if necessary. Better to remind them that profanity won’t solve their problem than simply to hang up. You also can’t put a time limit on a customer service call. I worked for a company that did that, and it severely diminished the quality of the service delivered. The technicians on the phone were clearly more concerned about a quick, easy answer that ended the call before the cut-off time than they were discovering the root of the problem and solving it entirely, which would prevent future, more exasperated calls. But company policies are company policies, no matter how wrong they might seem, and when you go against them, you risk your job. I tried to stand up for my principles rather than kowtowing to an unrealistic expectation, and unsurprisingly I was fired for it.

It seems to me that a balance should be struck between the value of one’s employees, the quality of one’s product, and the experience of the customer. If you set out to hire good people, you’ll want to keep them happy in order to retain their services. If you have a product in mind with the intent to make it better than the competition’s offering, you should have the courage to stand behind it. When a customer comes to you with a request, they will respect you if you work with them to make their vision fit your product.

If you instead make your product fit their vision, all you’re really doing is bending over for them. You can only bend so far before something breaks. If you sacrifice the qualities of your products that make them unique, and instead do the same thing as everybody else out there, you won’t stand out, and your product will eventually be lost in the herd of bleating sheep that is the industry of your choice. Letting the customer bend you over and allowing your product to become someone else’s plaything isn’t very fair to your employees, either, and if you’re not taking care of them with things like competitive salaries and decent benefits, you will lose them.

Without good employees, the quality of your products will suffer. When the quality of your products suffer, your customers will be unsatisfied. Unsatisfied customers look for other places to spend their money. It certainly seems like a straightforward chain of causes and effects from the outside.

My point is, good customer service doesn’t begin with your customers, or your employees, or even your products. It begins with you.

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