Tag: rant (page 8 of 8)

The New Fascism

fas·cism (\’fa-,shi-zəm) n.

1 often capitalized : a political philosophy, movement, or regime (as that of the Fascisti) that exalts nation and often race above the individual and that stands for a centralized autocratic government headed by a dictatorial leader, severe economic and social regimentation, and forcible suppression of opposition
2 : a tendency toward or actual exercise of strong autocratic or dictatorial control

This is the Merriam-Webster dictionary definition of fascism. The combination of autocracy, regimentation of commerce and strong-arm tactics should make this form of dictatorial government easy to spot. And yet we have people, some of whom would claim to be well-educated, bandying the term “fascist” around when it comes to President Obama’s administration.

Obama is seeking a bipartisan solution to the problems faced by America. He is struggling to foster this bipartisanship through open dialog and keeping the public informed. A fascist would shut the people out of the decision-making process and further their own agenda without thought of what’s actually best for their citizens. Obama’s speeches address the concerns regarding his policies, and he does his best to convey that his decisions are not being made arbitrarily or in a vacuum. Just because the majority of the people agree with you does not make you a facist. It just makes you popular.

And popular people are going to make enemies. Think back to high school. The smartest, best-looking and most charismatic kids found themselves in positions of leadership and popularity. Most other kids accepted that they wouldn’t be included in the popular kid’s circle and moved on. Some tried very hard to be included in that circle. And some tried to carve out a niche of their own by pushing around kids smaller than they are.

When people feel marginalized, when it seems that someone has taken power away from them in an unfair manner, they get angry. In a classist society such as ours, the people working day in and day out under back-breaking conditions with this sort of attitude look up to those living in luxury and feel a seething sort of hatred. Since this is a democracy, all the people need to do is wait for the next election to sue for a change of leadership. But some people are not so patient. Some feel they must take action now. Some rally support from the working class, push forward speeches that are laced with vitriol and hatred, and shout down anybody who dares speak up against them. This is a situation the world has seen before.

In Germany, back in the early 20th century, a sentiment prevailed among the working class that the first World War had been brought to an end by internal political sabotage. They believed that the people in power, in this case German Jews, had steered their country on a course that would take it far from the intents of its founding. They festered, complained and plotted, and in 1934, the Nazi Party rose to power with Adolf Hitler as its Führer. The Nazi party, from its beginnings, was charartarized by a singular autocratic agenda, social regimentation (i.e. putting the Jews under the heel of the ‘superior’ Aryan race) and control through force and fear. Their rise to power came from those in the working class supporting men who cried out for justice against those who seemed to be taking their country in the wrong direction.

Today, in America, several men and women are crying out for justice against those who seem to be taking our country in the “wrong” direction. They appear on Fox news, at tea parties and town hall meetings. They are characterized by a singular autocratic (perhaps even theocratic given the central place God is given among them) agenda, social regimentation (ensuring the Liberals do not push forward their plans to destroy all America stands for) and control through force and fear. If I can pick out the parallels that exist between the American Neo-Conservative movement and the National Socialist party of 1930’s Germany, you can bet others around the world have as well, and it probably makes them very nervous.

This country was founded on the notion that every citizen is entitled to their opinion, no matter how wrong you might think they are. I know there are people who are opposed to health care reform or economic stimulus or pursuing peace instead of war. They’re allowed to think that, even if I believe they’re wrong. Should we meet, I’d want to try to get them to understand the other points of view that exist, not necessarily verbally strong-arm them into agreeing with me. You don’t have to yell to get your point across. As I have mentioned before, this is not ancient Sparta, and you won’t win by being louder than the other guy. If your only goal in talking to someone with a different political opinion is to shout them down and call them stupid or crazy instead of actually listening to what they have to say, you’re not being a good American. You’re just being a bully. And if you’re doing this in the course of furthering your own political agenda, you move up from bully to jerkass.

All I’m really trying to say, here, is that before you scream to the rafters about the fascistic mote in someone else’s eye, you should really do something about the fascistic beam in yours.

Double Standards

Courtesy Salon.com

It’s staggering how much can change in a few short years, isn’t it? During the previous administration, if you spoke out against the President or his policies, you were quickly shouted down as a moron at the very least, and possibly called a terrorist sympathizer or a Communist. Nowadays, if you speak a word of protest against the President and what he stands for, pundits come out of the woodwork to laud your patriotism and common sense, and you just might land yourself a show on Fox News.

Back when the words “Mission Accomplished” were first getting batted around in reference to the wars in the Middle East, saying that the wars were being mishandled got you called a coward and you’d quickly find yourself being sanctioned by any conservative within earshot. Talk about health care getting mishandled now, and you’re a hero. I could go on but I’d rather not belabor the point.

More and more a double standard is emerging. If your political party is in power, anybody who disagrees with you should be rounded up lest they begin an insurgence or secession movement. If they aren’t, it’s a moral obligation for you to protest their policies as loudly as possible and if they won’t listen, maybe it’s time to secede. The more the issue is examined the more ridiculous it becomes. I’ve said before we should treat our disagreements more as debates and less like open warfare. Shouting louder than your opponent in order to win an argument last worked as a system for political disagreements in the days of ancient Sparta. As eager as I’m sure Bill O’Reilly and Rush Limbaugh would be to grow manly beards and comport themselves in leather thongs (ew…) if that’s what it takes, I doubt Ann Coulter or Andrea Tantaros would be that keen on the idea.

How about this: Let’s put down the defaced photographs depicting Obama as Hitler and stop acting like we’re on a slippery slope into a Stalinesque meat grinder. Let’s actually talk about our differences of opinion and work together to find a common solution between them, rather than pointing out every potential character flaw and scandal as reasons why the opposition’s reasoning is stupid. Because, clearly, the errant behavior of a couple people within the party show the moral bankruptcy of the party at large, since political parties and ideologies are obviously a homogeneous group of individuals with identical viewpoints and lifestyles, so if one of them is a Communist, the entire group is Red.

Not that such reasoning applies to the Republican party, of course. If it did, their party is composed entirely of pederasts and closet homosexuals.

Customer Service

Apathy

People want to get the most out of what they pay for. Companies and entire economies rise and fall based on customer confidence and loyalty. If a customer sees a solid, dependable product that delivers on its promises, they’ll use it continually and recommend it to others. Pretty simple concept, right?

Say your company manufactures widgets. If the widgets develop problems in the course of manufacture, most responsible companies will assume responsibility for the problems and get them fixed. After they leave the widget factory, however, it’s down to the customer not to abuse them. If you cram your widget between two sprockets the widget wasn’t designed to interact with, you’re going to have problems and you’ll call the manufacturer. This is where customer service comes into play.

You need to be able to understand the position your customer has found themselves in. That means letting them talk, rant, yell, even curse if necessary. Better to remind them that profanity won’t solve their problem than simply to hang up. You also can’t put a time limit on a customer service call. I worked for a company that did that, and it severely diminished the quality of the service delivered. The technicians on the phone were clearly more concerned about a quick, easy answer that ended the call before the cut-off time than they were discovering the root of the problem and solving it entirely, which would prevent future, more exasperated calls. But company policies are company policies, no matter how wrong they might seem, and when you go against them, you risk your job. I tried to stand up for my principles rather than kowtowing to an unrealistic expectation, and unsurprisingly I was fired for it.

It seems to me that a balance should be struck between the value of one’s employees, the quality of one’s product, and the experience of the customer. If you set out to hire good people, you’ll want to keep them happy in order to retain their services. If you have a product in mind with the intent to make it better than the competition’s offering, you should have the courage to stand behind it. When a customer comes to you with a request, they will respect you if you work with them to make their vision fit your product.

If you instead make your product fit their vision, all you’re really doing is bending over for them. You can only bend so far before something breaks. If you sacrifice the qualities of your products that make them unique, and instead do the same thing as everybody else out there, you won’t stand out, and your product will eventually be lost in the herd of bleating sheep that is the industry of your choice. Letting the customer bend you over and allowing your product to become someone else’s plaything isn’t very fair to your employees, either, and if you’re not taking care of them with things like competitive salaries and decent benefits, you will lose them.

Without good employees, the quality of your products will suffer. When the quality of your products suffer, your customers will be unsatisfied. Unsatisfied customers look for other places to spend their money. It certainly seems like a straightforward chain of causes and effects from the outside.

My point is, good customer service doesn’t begin with your customers, or your employees, or even your products. It begins with you.

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